Cancellation & Refund

  1. The customer agrees and acknowledge that no refund shall be provided if the cancellation information is received after the reporting time of the cab / departure time of the cab from the garage (whichever is earlier). If cancellation request is received before 2 hours of the scheduled pickup, convenience charge would be deducted from the amount which has been booked for travel as preauthorization or advance. The cancellation can be done over the phone but not later than 2 hours before the scheduled pickup All cancellation to be made against the booking ID provided at the time of booking the cab.
  2. The User shall request Noori Travels for any refund/s against the unutilized or 'no show' cab booking for any reasons within 24 hours from the hour of departure. Any applicable refunds would accordingly be processed as per the defined policies of Noori Travels. No refund would be payable for any requests made after the expiry of 24 hours as mentioned above and all unclaimed amounts for such unutilized or 'no show' booking shall be deemed to have been forfeited.

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