Terms & Conditions

  1. The customer shall pay the car rental fare as per the applicable rates and payment schedules mentioned on the website of Noori Travels at the time of booking. The customer shall also pay parking charges, toll-charges, service tax, state tax and any other fee or levy presently payable or imposed hereinafter under applicable law/s for availing the car rental services.
  2. The payment has to be transferred to the Noori Travels account for the transaction to be completed. The client will have the responsibility to confirm the transaction with Noori Travels and send all relevant details and proof to confirm the same.
  3. The billing shall be done after the completion of the transaction and the bill shall be sent through email. The client shall pay the amount communicated on email through the payment gateway and shall send us the confirmation of the transaction separately through email to info@nooritravels.com.
  4. In case of a payment made before the commencement of a booking, the amount shall be treated as advance / part payment and the final amount nett of the advance paid shall be cleared by the client as per the amount intimated to the client on email.
  5. The transaction / payment has to be made within the office hours of 0930 to 1900 hrs on a monday to saturday basis excluding public holidays for the vehicle to be dispatched. alternatively, for other hours / days, the client has the option to come to our 24x7 operations office and complete the physical swiping of the credit card and make the payment and confirm the booking.
  6. The Customer agrees and acknowledges that the use of the services offered by Noori Travels is at the sole risk of the Customer. Noori Travels disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the services offered by Noori Travels. The liability of Noori Travels is excluded to the fullest extent permitted by law.

    Without prejudice to the above, Noori Travels makes no representation or warranty that:

    1. the service shall meet Customer requirements;
    2. the service shall be uninterrupted, timely, secure, or error-free.
  7. Noori Travels shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of car rental service offered by Noori Travels or due to the failure of Noori Travels to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Noori Travels or any person or any organization involved in the above mentioned systems.
  8. Without prejudice to the above, Noori Travels shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure on the part of Noori Travels to provide a taxi to the Customer within any stipulated time even if Noori Travels has agreed to provide the taxi, or even if the Customer has apprised Noori Travels of the possibility of any such loss or damage which would result if the taxi is not provided at all or is not provided within the stipulated time to the Customer.
  9. Upon the demand of Noori Travels, the Customer shall indemnify Noori Travels from/ and against/ and in respect of any/ or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Noori Travels may incur or sustain directly or indirectly from/ or by any reason of/ or in relation to the use or purposed use of the Services provided by Noori Travels.
  10. Noori Travels is hereby authorized to use the location-based information provided by any of the telecommunication companies regarding the use of mobile phone by the Customer for making a taxi booking. However, the location-based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
  11. Noori Travels shall be entitled to disclose the particulars of the Customer/s in possession of Noori Travels to all companies controlled by Noori Travels or any of its authorized chauffeurs or any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Noori Travels, in its absolute discretion.
  12. Noori Travels shall be entitled to terminate any booking at any time without giving any reason or prior notice to the Customer.
  13. Noori Travels encourages all its customers to take full responsibility of their luggage/belongings. In case of any loss, from the taxi during the journey, Noori Travels shall endeavour to locate the lost luggage/belongings on a "best-effort" basis but Noori Travels shall not be held responsible for such loss or damage.
  14. If the Customer leaves any luggage/belongings/goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer shall make a complaint in writing to Noori Travels within 2 hours from such usage.
  15. In case of any dispute arising between the Customer and Noori Travels, the dispute shall be referred to an Arbitrator, appointed by Noori Travels in its sole discretion. The Arbitrator so appointed by Noori Travels shall act in conformity with the Arbitration and Conciliation Act, 1996. The award so passed by the Arbitrator shall be binding upon the Customer as well as Noori Travels. The courts of Hyderabad, India shall have the sole and exclusive jurisdiction in respect of any matters which may be instituted before any court of law, arising from the use of the services offered by Noori Travels.
  16. Noori Travels shall be entitled to add, vary or amend any or all of these terms and conditions at any time at its sole discretion and the Customer shall be bound by such addition, variation or amendment incorporated/made in these terms and conditions with effect from the date set forth by Noori Travels. The terms and conditions shall be available on Noori Travels website www.nooritravels.com
  17. Noori Travels shall be entitled to record all the calls made to the call centre/s of Noori Travels for quality and training purposes.
  18. Vehicles registered with Noori Travels may be continuously tracked by Noori Travels using GPS for security reasons or for reasons deemed fit and proper by Noori Travels.
  19. By logging on the Account Access service on Noori Travels websites, the User/customer hereby authorizes Noori Travels and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information.
  20. While registering, the User will choose a password and the user is responsible for maintaining the confidentiality of the password and the account. The User is fully responsible for all the activities that may take place whilst using their password or account. It is the duty of the User to notify Noori Travels immediately in writing of any unauthorized use of their password or account or any other breach of security. Noori Travels will not be liable for any loss that may be incurred by the User as a result of unauthorized use of customer's password or account, either with or without his/her knowledge. The User shall not use anyone else's password at any time.
  21. Noori Travels may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; Noori Travels may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Noori Travels is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify Noori Travels against all types of losses and damages incurred by Noori Travels due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against Noori Travels with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.
  22. The User warrants that the User shall abide by all such additional procedures and guidelines, as modified from time to time, with respect to the use of Noori Travels services. The User further warrants that the User shall comply with all the applicable laws and regulations regarding the services provided by Noori Travels.
  23. Unless explicitly provided by Noori Travels, any specific service or deliverable, obtaining sufficient insurance coverage shall be the obligation/option of the User and Noori Travels shall not accept any claim/s arising out of such contingencies.
  24. nsurance cover, if any provided as a part of the service/ product by Noori Travels shall be based on the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claim/s or dispute/s which may arise out of such insurance cover. Noori Travels shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

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